Customer Satisfaction
H T FORREST puts tenants welfare at the heart of its operations. We recognise that THE most important factor in maintaining good relationships with our customers is communication AND we believe that Customer Satisfaction can only come from providing the highest standards of workmanship and customer care.
Through our extensive experience in this sector, we understand the constraints faced by our clients, the difficulties involved in working in occupied dwellings and the sensitivities of residents. Our dedicated and well-resourced construction teams include experienced liaison officers to maintain excellent communication and to ensure the welfare of occupiers throughout the refurbishment process.
In present satisfaction surveys carried out by H T FORREST over 90% of those questioned were either satisfied or extremely satisfied with the service and quality of workmanship.
"We are always happy to listen to our customers, to hear their concerns and meet their requests for any special needs." Tim Forrest MD H T FORREST LTD